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Things Everyone Should Know About Automatic Call Distribution (ACD)
Things Everyone Should Know About Automatic Call Distribution (ACD)

20 September, 2023 by Vindaloo Softtech Pvt. Ltd.

When managing a contact center or...

Why Should Enterprises Consider WebRTC Client Solutions?
Why Should Enterprises Consider WebRTC Client Solutions?

17 August, 2023 by Vindaloo Softtech Pvt. Ltd.

Businesses can’t afford to compromise on...

What is WebRTC and How Does It Work?
What is WebRTC and How Does It Work?

1 August, 2023 by Vindaloo Softtech Pvt. Ltd.

The recent pandemic forced businesses to adopt...

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Things Everyone Should Know About Automatic Call Distribution (ACD)

Things Everyone Should Know About Automatic Call Distribution (ACD)

ACD in contact center system ACD systems Automatic Call Distribution contact center contact center software Contact Center Solutions telecommunication

Posted on 20 September, 2023 by Vindaloo Softtech Pvt. Ltd.

When managing a contact center or handling the customer service department, you are not unknown to the sheer volume of calls coming in and going out in a single instance. As soon as an agent completes a call, the next call in waiting is automatically routed to them, and this is all thanks to the automatic call distribution mechanism. The primary purpose of an automatic call distributor is to route incoming calls to contact center agents or employees with specific skills. However,...
Why Should Enterprises Consider WebRTC Client Solutions?

Why Should Enterprises Consider WebRTC Client Solutions?

communication solution Vindaloo Softtech WebRTC Client Solution WebRTC client solution development WebRTC Development WebRTC Solution webrtc technology

Posted on 17 August, 2023 by Vindaloo Softtech Pvt. Ltd.

Businesses can’t afford to compromise on communications, i.e., internal as well as external communications. What was earlier dominated by telephones and fax machines is now being replaced by emails and VoIP. These digital communication channels have opened the doors for remote working. With the wider adoption of remote working, businesses are finding two-fold benefits of the same. Employees no longer need to be in the same room to collaborate, and companies are no longer bound to geographic...
What is WebRTC and How Does It Work?

What is WebRTC and How Does It Work?

custom WebRTC solution development services hire webrtc developers real-time communication solution web real-time communication webrtc applications WebRTC Client Solution WebRTC Solution WebRTC technology webrtc video conferencing

Posted on 1 August, 2023 by Vindaloo Softtech Pvt. Ltd.

The recent pandemic forced businesses to adopt the remote working model, and while email was the preferred communication channel, the communication wasn’t happening in real-time. This increased the demand for alternative business solutions for ensuring team communication in real-time without lag. So, businesses started looking for VoIP-based business communication solutions that allow conferencing as well as support rich media. What is WebRTC? WebRTC (Web Real-Time Communication)...
Staff Augmentation vs. Outsourcing: What Works Best for IT Industry

Staff Augmentation vs. Outsourcing: What Works Best for IT Industry

Augmented Team Hire Developers IT Staff Augmentation project outsourcing Staff Augmentation Team Augmentation Team Hiring Model Trusted staff augmentation company Vindaloo Softtech

Posted on 18 July, 2023 by Vindaloo Softtech Pvt. Ltd.

In today’s rapidly evolving technological landscape, businesses in the IT industry can face resource shortages and can raise the challenge of meeting increasing demands for specialized skills while also ensuring cost-effectiveness and efficiency. Two popular strategies have emerged as potential solutions:  team augmentation  and outsourcing. Both approaches aim to enhance productivity, accelerate project timelines, and access specific expertise. Most consider both to be the same and are...
Top 3 Benefits of Mobile SIP Dialer App for Business

Top 3 Benefits of Mobile SIP Dialer App for Business

mobile dialer app mobile SIP dialer PC Dialer SIP dialer SIP dialer app SIP Softphone SIP softphone application softphone application softphone dialer voip dialer software white label mobile SIP dialer app

Posted on 13 July, 2023 by Vindaloo Softtech Pvt. Ltd.

The mobile SIP dialer is a SIP softphone application that can be installed on the Smartphone. It uses mobile data or an internet connection to allow its users to have a conversation. This app can be used on an individual level to leverage the benefits of SIP-based calling services. However, it is majorly used in businesses to empower communication and collaboration securely. Thus, the companies use white-label  mobile SIP dialer  apps for their staff members. There are many use cases of...
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