Why Should Enterprises Consider WebRTC Client Solutions?

Posted on 17 August, 2023 by Vindaloo Softtech Pvt. Ltd.

Businesses can’t afford to compromise on communications, i.e., internal as well as external communications. What was earlier dominated by telephones and fax machines is now being replaced by emails and VoIP. These digital communication channels have opened the doors for remote working. With the wider adoption of remote working, businesses are finding two-fold benefits of the same. Employees no longer need to be in the same room to collaborate, and companies are no longer bound to geographic locations when it comes to hiring the best talent.

Video and voice conferencing are two major players that bring teams together, and companies have been facing issues such as software versions, hardware requirements, and development environments when it comes to conferencing. Thankfully, the emergence of WebRTC technology helped businesses eliminate these boundaries and simplify VoIP calling by allowing users to make/receive calls from their web browsers. Facebook, Amazon, and Google are among the significant technology companies that implemented WebRTC to make their web applications faster, more reliable, and more secure.

While numerous VoIP technologies are available in the market, here is a list of reasons enterprises should consider WebRTC client solutions.

Significance of WebRTC client solutions for enterprises

Unified communication systems are a critical tool in a business’s client success strategy that allows them to have customer interactions from all touch points at a central place. This means businesses have access to all the past call records, fax, SMS, or emails at a single location. WebRTC is a complete browser-based solution that supports a wide range of protocols and APIs. Custom software development companies can implement WebRTC support to create Unified communications systems that address any pain points of their customers, i.e., the businesses. 

WebRTC client solutions can be of great significance for enterprises for several reasons:

Cost-effective communication: WebRTC is an open-source technology that runs from the web browser. This means reduced development costs, no additional hardware, and no discontinuity due to app updates. Businesses can still use their existing VoIP hardware without running into any incompatibility issues or feature redundancy. 

Improved collaboration: When using the WebRTC client solution, all the remote team members in the call can collaborate in real-time among themselves. No longer a need for app installations or mandatory version updates to be compliant. This enhances productivity and helps businesses respond to market changes and strategy adjustments quickly. From an end-user perspective, implementing VoIP calling on the website lets users directly connect to a customer service agent without leaving the website. 

Enhanced customer experience: WebRTC client solutions can enable customer service representatives to interact with customers in real time, enhancing the overall customer experience. Customers can reach out to the brand without jumping through hoops and enjoy a rich on-site experience. This translates to boosting website traffic, improving conversion rates, and promptly responding to their customer’s queries.

Increased security: WebRTC client solutions by Vindaloo Softtech are secure. It is choke-full of top-grade security measures such as end-to-end encryption support, Secure Real-Time Protocol (SRTP), Secure WebRTC-enabled VoIP protocols, etc. Being an entirely cloud-based solution, it is safe from eavesdropping and data intercepts, and fail-safe mechanisms make it secure from any malicious 3rd party plugins. Any vulnerabilities are immediately patched out before any damage can be done, ensuring the communications remain secure and private.

Integration with existing systems: WebRTC client solutions can be integrated with existing systems, all thanks to compatibility with the most well-known protocols and standards. So this makes it easy for enterprises to adopt this technology without disrupting their current workflows and integrate it with other technologies and software such as CRM, VoIP billing solutions, etc.

You can check out the other benefits of WebRTC for businesses.

How can Businesses use WebRTC Client solutions?

Banking and Financial Services

Security is of utmost priority in the banking sector. WebRTC client solutions can help bank officials to conduct secure conversations with their clients. Additionally, they can securely verify customer identity, share screens, and documents, or send confidential documents with rich collaborative tools.

Insurance

Insurance claims and their verifications can be easily managed using WebRTC client solutions. Customers can directly speak with the service desk agent in real time and use rich media support to send claim documents. Similarly, video conferencing allows claim agents to directly assess the situation in case of an accident without needing to travel to the accident spot.

Machinery Maintenance

Technicians can provide over-the-call support for minor breakdowns for factories and the heavy machinery industry. Similarly, the technician can be sent a service manual or warranty details, and the call can be conferenced for opinions from other technicians. 

Human Resources

Ease recruitment processes by creating collaborative interactions between recruiters and candidates and simplifying the involvement of more stakeholders.

Healthcare

Enable doctors and healthcare providers to better assist their patients through teleconsultations and train medical students remotely.

Luxury Retail

Show and sell products virtually, and offer an immersive and interactive customer experience using our smart glass integration.

Industrial Enterprises

Support field operators over real-time video by connecting them to control rooms and improving the efficiency of production processes.

Education & Events

Support educators and trainers for large events and help them smoothly and simultaneously interact with thousands of participants.

What are different enterprise solutions using WebRTC?

WebRTC offers three different media server architectures based on how the media transfer should happen:

1. P2P: Peer to Peer architecture is the default for developing WebRTC client solutions for video conferencing or file-sharing purposes. In this case, each peer is connected to other peers in the network, and the data transfer is omnidirectional. 
2. MCU: Multipoint Control Unit is a WebRTC media server where the central server receives media from all parties and broadcasts the media to all other parties in the network. MCUs are more compatible with legacy systems and support more users compared to P2P. Zoom is an app using the MCU media server.
3. SFU: Selective Forwarding Unit is a WebRTC media server where the central server accepts the media and forwards the media to other participants based on a suitable stream. When using this architecture, the media streams can also be transcribed to save bandwidth. 

The architecture type determines the possible features in the resultant WebRTC client solutions for one-to-one communication or conference. The different kinds of possible solutions using this technology and professional WebRTC development services are as briefed below:

1. Webphone

This is a kind of softphone that allows access to the SIP softphone solution from a predefined web URL. It is perfect as it doesn’t demand the installation of a mobile app, as in the case of the Mobile SIP dialer, or the installation of software, as in the case of the PC dialer. It can be used directly from WebRTC-enabled browsers such as Google Chrome. It provides all features of communication as any other SIP softphone. 

2. WebRTC client solution

It is a complete communication and collaboration software that can be built with expert WebRTC development. It offers features like audio calling, video calling, chatting, file sharing, and screen sharing. It can be used to take care of routine and professional business meetings and conferences. Again, this can be used without downloading or configuring any software. P2P architecture fails to provide server-side recording, and developers need to consider MCU or SFU architecture. 

3. Web conferencing solution

The conferencing systems are pretty much in use. Almost 6 out of 10 businesses use the web conferencing software solution to take care of communication with staff members, vendors, prospects, and customers. The web conferencing solution can be used to have a remote conference via a web browser. It allows all features available in the standard to the advanced conferencing solution.

4. Webcasting solution

This solution is used by companies and organizations needing a one-to-many conferencing tool. The most prominent use of this type of solution is in the education industry or any organization that needs to provide expert training or coaching. It can also be used for product launches and marketing webinars. Learn about the Empowered Business Communication Solutions possible using WebRTC development.

Wrapping Up

The WebRTC client solution development can give you a custom unified communication solution. You can get your branding elements as well as features. It can be used for internal communication as well as you can use it to generate additional income by providing browser-to-browser communication service to your clients. Let’s discuss, more in detail, how WebRTC development can help your enterprise. Contact us NOW!