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Things Everyone Should Know About Automatic Call Distribution (ACD)
20 September, 2023 by Vindaloo Softtech Pvt. Ltd.
When managing a contact center or...
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September 2023
Things Everyone Should Know About Automatic Call Distribution (ACD)
Posted on 20 September, 2023 by Vindaloo Softtech Pvt. Ltd.
When managing a contact center or handling the customer service department, you are not unknown to the sheer volume of calls coming in and going out in a single instance. As soon as an agent completes a call, the next call in waiting is automatically routed to them, and this is all thanks to the automatic call distribution mechanism. The primary purpose of an automatic call distributor is to route incoming calls to contact center agents or employees with specific skills. However,...